The site asks the visitor to find the menu.
What I sawNear the top of penarthframing.co.uk sits a line of instruction text: "To navigate site - click on hamburger (3 lines top of page)." That sentence is doing the work the design should be doing. It is the clearest signal that the builder template is fighting the visitor instead of guiding them, and a first-time customer reads it as "this was awkward to set up", which is the opposite of the care a framer puts into the work itself.
What the rebuild doesThe rebuild has a real navigation bar with named sections (Framing, Mounts and Glass, Portfolio, Visit, Quote) that is always visible on desktop and collapses to a clean drawer on a phone. No instruction line. The visitor finds what they want without being told where to look.